Free delivery within the Kingdom for all orders above 599 riyals. If the order is less than this value, the shipping value will be based on the shipping company's assessment. But usually it does not exceed 35 Saudi riyals.
What is the expected delivery time for the products? And what are the delivery times?
EltaMD strives to deliver orders as quickly as possible. Shipping takes place immediately after the order is prepared. After the order is prepared, you will receive a message from the shipping broker to track the shipment. The order usually takes two to three business days in the main delivery areas, and delivery times vary depending on the specific area. Delivery is on all days of the week except Friday and official holidays.
What is the shipping method?
At EltaMD we always strive to maintain the quality of our products so that they reach you as they are. All our products are shipped through intermediaries to maintain the product and its effectiveness.
How to maintain the effectiveness of products?
When you receive the products, please read the instructions for storage and opening, some products may take up to 12 months from the date of opening the package, we recommend storing the products away from sunlight and heat, keep the products in a dry and cool place with a temperature not exceeding 23 degrees Celsius.
Can I make a purchase without having to register on the site?
Yes, you can buy from the site without having to register. All you need is an active email and number so that you can receive a separate invoice for your shopping list and the total cost of the purchase.
What payment options are available on the site?
You can pay via (Mada, Visa, MasterCard, Tamara, Apple Pay, Tabby) and soon various payment services will be available (STC Pay).
If I receive the wrong product, what should I do?
Please contact us via email customercare@eltamdsa.com - or via WhatsApp - or call the following customer service number: +966565229044 and the problem will be dealt with carefully and ensured that it does not recur in the future.
Choosing a selection results in a full page refresh.
Opens in a new window.
EltaMD SA (eltamdsa.com) Website Terms and Conditions
This agreement is between the customer and EltaMD (you or the customer) and the eltamdsa.com website (“we” or “the company”), which owns this website and operates all its contents and services described therein.
These terms and conditions are effective upon your access to the website, registering an account, or completing a purchase. eltamdsa.com reserves the right to modify these terms or parts thereof at any time without prior notice. Your use of the website constitutes acceptance of these terms without restriction or condition, in addition to the privacy policy and the usage policy.
Use of products and services
The right to use our products is personal and cannot be waived. All products and services are subject to updates without prior notice. It is recommended to review the terms and conditions before using the website or purchasing.
Medical Disclaimer
EltaMD offers cosmetic products only and does not provide medical advice. We recommend consulting a specialist doctor before using the products. Results vary from person to person, and we remind you to stop using the product if side effects appear. Returns and Cancellation Policy
Returns are accepted for defective products only if they are in their original condition and unopened. Cancellation is possible before the order is shipped only. Please contact us via email: info@eltamdsa.com or WhatsApp: +966567019119. Shipping Policy
Free shipping for orders above 599 SAR. We will not be held responsible for lost orders due to incorrect shipping information. Code of Conduct
It is prohibited to publish illegal or obscene content. It is prohibited to misuse the site for commercial or fraudulent purposes. Damaged Goods
Please contact us within 24 hours of receiving damaged goods. Your issue will be addressed and a credit or replacement will be issued as the case may be. Security Policy
We are committed to protecting your personal information and preventing any unauthorized access. Contact Us For any inquiries, please contact us via:
