Shipping and Return Policy
EltaMD SA (eltamdsa.com) Shipping and Return Policy
At EltaMD SA, we strive to ensure that our products are of the highest quality and reach you in the best condition. If you have any issues with your order, please contact us via email info@eltamdsa.com or call customer service on +966567019119, and we will do our best to resolve your issue.
Return Policy
If you have any issues with your order, please let us know within 3 days of receiving your order. We will be happy to resolve your issue or send a replacement if necessary.
Shipping fees are non-refundable, unless there is a defect or issue with the product.
Products received in good condition are not subject to return or exchange policy, as proper storage conditions are not guaranteed by the customer.
Defective Products
We only accept returns on defective products provided that they are in their original condition.
Opened products are not accepted unless defective.
The customer bears the shipping costs of defective products.
Defective products are inspected by the manufacturer. If a defect is confirmed, you may choose between:
A full refund (including shipping charges).
Receiving a replacement product.
Refund Processing
Refunds to the original payment method will be processed within 10 to 45 days, depending on the issuing bank.
Cancellation Policy
We aim to process your orders quickly to ensure they reach you as soon as possible.
If you wish to cancel your order, please email info@eltamdsa.com or contact Customer Service at +966567019119.
If the order has been shipped, it cannot be cancelled, and the Return Policy applies.
Disclaimer of Warranty and Liability
EltaMD SA assumes no responsibility for the accuracy of the content or opinions available on the site. It is the customer’s responsibility to evaluate the information presented and seek professional advice when necessary.
Shipping Policy within Saudi Arabia
We aim to provide the lowest possible delivery cost:
Free delivery for orders over 599 Saudi Riyals.
Shipping charges apply for orders below this amount.
Please ensure that you provide us with an accurate and complete shipping address. EltaMD SA will not be responsible for orders that are lost due to an incorrect address.
Damaged Goods
If goods arrive damaged, please:
Contact Customer Service within 24 hours via email info@eltamdsa.com or phone +966567019119.
Provide your order number and a description of the damaged products.
Do not dispose of the products until you have been contacted for instructions.
Security Policy
EltaMD SA is committed to protecting your personal data by taking physical, electronic and administrative measures to prevent unauthorized access.
At EltaMD SA, we strive to ensure that our products are of the highest quality and reach you in the best condition. If you have any issues with your order, please contact us via email info@eltamdsa.com or call customer service on +966567019119, and we will do our best to resolve your issue.
Return Policy
If you have any issues with your order, please let us know within 3 days of receiving your order. We will be happy to resolve your issue or send a replacement if necessary.
Shipping fees are non-refundable, unless there is a defect or issue with the product.
Products received in good condition are not subject to return or exchange policy, as proper storage conditions are not guaranteed by the customer.
Defective Products
We only accept returns on defective products provided that they are in their original condition.
Opened products are not accepted unless defective.
The customer bears the shipping costs of defective products.
Defective products are inspected by the manufacturer. If a defect is confirmed, you may choose between:
A full refund (including shipping charges).
Receiving a replacement product.
Refund Processing
Refunds to the original payment method will be processed within 10 to 45 days, depending on the issuing bank.
Cancellation Policy
We aim to process your orders quickly to ensure they reach you as soon as possible.
If you wish to cancel your order, please email info@eltamdsa.com or contact Customer Service at +966567019119.
If the order has been shipped, it cannot be cancelled, and the Return Policy applies.
Disclaimer of Warranty and Liability
EltaMD SA assumes no responsibility for the accuracy of the content or opinions available on the site. It is the customer’s responsibility to evaluate the information presented and seek professional advice when necessary.
Shipping Policy within Saudi Arabia
We aim to provide the lowest possible delivery cost:
Free delivery for orders over 599 Saudi Riyals.
Shipping charges apply for orders below this amount.
Please ensure that you provide us with an accurate and complete shipping address. EltaMD SA will not be responsible for orders that are lost due to an incorrect address.
Damaged Goods
If goods arrive damaged, please:
Contact Customer Service within 24 hours via email info@eltamdsa.com or phone +966567019119.
Provide your order number and a description of the damaged products.
Do not dispose of the products until you have been contacted for instructions.
Security Policy
EltaMD SA is committed to protecting your personal data by taking physical, electronic and administrative measures to prevent unauthorized access.